Shipping and return policies for Grand Alpaca

Shipping Info
Everything is shipped from Norway using regular postal services and every order is treated by me personally. Please be patient about receiving your goods, Im working as fast as I can and so is the postal service. The buyer is responsible for taxes and other fees applied by customs of the receiving country - this is out of my hands.
Return Policy
Im sorry, but to be able to run this tiny operation I have a no return policy. Everything I send out is in perfect condition - I pack and check everything myself. If you received damaged goods, thats in the hands of the postal service and any complaints should be directed there. But please let me know so I can take action against them myself as well.